Ten years ago, Michael Crown made the decision to dive into the telecom industry. Being an engineer first, more specifically a programmer, the idea of creating software to transform an entire industry had enormous appeal.
The transformation began in 2007 when Crown created FracTEL, a next-generation telecommunications company that is pushing the envelope in IP voice and cloud technology. Its cloud-based, Integrated Communications platform provides businesses of all sizes with reliable, secure IP communication services as well as connectivity tools for fast and comprehensive integration with IT and other business systems.
As a founder and president, Crown has been involved in almost every aspect of the business as the company has grown. Recently, he has been focused on building a world-class team to expand and take FracTEL’s services to the larger market. The company has always experienced strong growth – more than 30 percent annually – and is geared to accelerate that growth dramatically in the coming months.
The biggest surprise Crown has experienced has been the immense level of enthusiasm his customers have when they fully grasp the potential FracTEL’s technology has for transforming the way they do business. “We have an amazingly loyal customer base, and I have come to know many of them personally,” Crown said. “Many of our customers started out small and have grown to be great successes. It is tremendously gratifying to feel like we have played a part in those successes.”
Though FracTEL’s sights are on the larger market, Crown is finding that some of the best opportunities are right here in Central Florida. “We have historically considered ourselves a nationwide business and never made it a priority to be involved in the local business community. The decision to change that and to be more engaged here has opened many doors and brought us some incredible opportunities.”