Driving Innovation

Pegasus Transportation Garners Recognition

by Felicia Solazzo 

How does a bus company build a reputation as an innovator? At first glance, it doesn’t seem to make sense. A chip manufacturer; absolutely. A software company; easily. A California social media startup; without question. But a bus company?

familyThis year, Pegasus Transportation, a leader in group transportation and logistics with a focus on high-end customer service, was named Innovator of the Year at the annual Bright House Networks Regional Business Awards gala for the Greater Orlando area.

Initially nominated in the Medium Business category, Pegasus, Florida’s one-stop-shop for large group travel— was instead named Innovator of the Year for its unique and diversified approach to planning, logistics and delivery of some of the highest quality transportation services in the state.

“We are a company that really cares about customers and our relationship with our customers,” Vice President Claudia Menezes said. “When you use Pegasus, you can feel comfortable that we are going to deliver not only 100 percent of your requests, but we are going to exceed your requests – we literally go the extra mile.”

More Than Transportation

With offices in Miami, Orlando and Fort Lauderdale, the company has some of the most experienced personnel that provide logistical planning and 24/7 dispatch service.

Operating the largest fleet of 61-seat, European style passenger buses in the State of Florida, Pegasus maintains one of the best safety records in the industry while transporting 100,000 visitors over 1 million miles across the U.S. annually.

Through the empowerment of employees and an investment in technology, Pegasus creates reliable, fast and flexible products, from transportation to accommodations. Raising the standards for travel services, Pegasus is constantly adapting to the needs of clients and providing a simple yet efficient experience in the travel industry.

Using your smartphone or tablet, Web Integrated Network Group Services (W.I.N.G.S), software gives you control of everything – from your Pegasus transportation, hotel, attraction tickets and dining packages, to the smallest request.

With W.I.N.G.S you can view all of your transportation services together in one place. Quick access to your itinerary for the day, week or month assures your group will always be on time and in the right location.

The W.I.N.G.S digital platform also includes GPS Tracking so you can be aware of the location, area and arrival time of your contracted service.

Pegasus wants to make sure whoever boards the bus is never left behind. The W.I.N.G.S boarding check option assigns every passenger a special QR code. This unique ID can be tracked by quickly scanning the code prior to departure.

Traveling with a group can be difficult, and trying to make sure everyone is in their correct room can be a nightmare. When using the W.I.N.G.S rooming list option, guests and their designated rooms are uploaded into a neat and easy-to-follow list, allowing access to all accommodations.

W.I.N.G.S will show the number of people per room, with each guest’s specific room numbers, check-in date, check-out date and at which hotel/resort they are accommodated.

Sometimes, adjustments need to be made. Guests can always get in contact with Pegasus to request changes using W.I.N.G.S. Sales managers and coordinators work to adjust itineraries in a timely manner. Moreover, the real-time billing feature allows customers to see their invoice as changes are made.

Marketplace for Independent Travelers

Pegasus developed Marketplace in 2015 to capture an emerging Free Independent Travelers travel market. This service, with a 60 second sign-up process, allows hassle-free reservations for attraction tickets, sporting events, hotels and more.

The easy-to-use, password-protected booking engine enables clients to search for destinations, products and services quickly and efficiently.

Marketplace offers helpful links and tips throughout the booking process, ensuring customers have the most up to date and relevant product information available.

As a Walt Disney World Select Tour Operator, Pegasus Marketplace offers one of the most user-friendly booking platforms in the industry, confirming all products and services 100 percent online. The system allows on-request bookings for those hard to find dates, allowing the Pegasus team to interact with Disney to try to confirm or find suitable alternatives.

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About the author

i4 Business

i4 Business magazine has become one of the most trusted voices for and about the Central Florida business community. Each month through our print and digital platforms, we provide access to meet, to learn from and to learn about some of the incredible entrepreneurs and business leaders who are shaping our region.

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